Terms & Conditions

Pricing
By using a variety of good quality suppliers and manufacturers, we can be competitive in our pricing.

High Street Comparisons
We constantly compare our prices against the prices of High Street Retailers and traders.

VAT
VAT is included in all our prices.

Privacy Policy
All information given to The Uni-Box Co (UK) Ltd will remain confidential except delivery addresses for third party delivery companies.

Returns
You must inform The Uni-Box Co (UK) Ltd within 7 days of delivery if an item is broken or missing. If an item is missing, The Uni-Box Co (UK) Ltd will arrange for a replacement to be sent out within 5 working days. If the item is broken, a replacement will be sent out once the damaged item has been received by The Uni-Box Co (UK) Ltd and will be posted out to you within 5 working days.

Once you have received the items and you decide you do not want the packs and would like to return them for a refund, you must contact The Uni-Box Co (UK) Ltd and inform us within 7 days of receiving it, quoting your order number. You must then return the packs to us within 21 days and it must be returned unopened and in a pristine condition in the packaging it arrived in. We will then refund you. If it arrives back to us with items damaged or missing, no refund will be given.

All damaged items must be returned to The Uni-Box Co (UK) Ltd within 21 days of receipt for a replacement or refund. When returning an item to us, The Uni-Box Co (UK) Ltd will not be held responsible for postage or items lost in transit. We recommend you post it to us ‘Recorded Delivery’.

Complaints
The Uni-Box Co (UK) Ltd will respond to any complaints within 2 working days. You can contact us by email, letter or telephone. Please state your order number when contacting us. The Uni-Box Co (UK) Ltd is an independent organisation and all queries must be addressed to The Uni-Box Co (UK) Ltd and not your university.

Delivery Times
We will despatch your order within 14 days. If you require us to deliver your order to your halls of residence we must be informed of the date of your arrival at the university and will do our utmost to deliver to you on that day.